FAQs

Can I get Names and Numbers printed on the football shirts?

Yes we can offer this service, simply drop us an email! customer.support@thefootballkit.net

How are my footballs delivered?

All footballs are sent fully blown up unless requested by you in the “notes” on the order to be sent flat.

 

What forms of payment can I use?

We accept all major debit and credit cards including VISA, Mastercard and American Express.

 

Can I Cancel or change my order?

Once an order has been placed we work as quickly as possible to get you order ready for shipping. For any changes or cancellations please email customer.support@thefootballkit.net as soon as possible and we will do our best to amend this for you, however. this can not be guaranteed.

 

I received an incorrect item what should I do?

Please email us at customer.support@thefootballkit.net and we will review the issue and make it right.

 

How much will my delivery cost?

Please refer to the “Delivery” information 

 

How long does it take to receive my order?

Please refer to the “Delivery” information 

 

My items are being shipped outside of the United Kingdom will I get charged anything extra?

Orders outside of the UK may be subject to Custom Duties / Import Taxes these are the responsibility of you the customer.  You will be contacted by customs with the amount needed to pay and on receiving the funds the courier company will then continue the delivery of your order to your shopping address.

 

I want to place an international order over 5kg?

Please email us before ordering at customer.support@thefootballkit.net

 

Do you offer discounts or promotions?

Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS text alerts to receive news on special offers.

  

How can I contact your customer service team?

Please email us at customer.support@thefootballkit.net

 

I emailed your customer service team. When should I expect a response?

We will respond to all emails as soon as possible.